I purchased an Android head unit and was blown away ...
I purchased a Brummstadt Android wireless Carplay head unit for my 2019 Jeep JLU and received absolute 5-star support from Tommy, Kevin and Patrick. I was struggling with setting up the wiring and connections and Tommy went completely above and beyond. Not only did he walk me through the troubleshooting process step-by-step with incredible patience, but he also supplied additional devices at zero cost to help try and get the unit integrated. The customer service team's responsiveness and product knowledge are truly first-rate. I’ve never experienced this level of after-sales support in the car audio industry. Although this unit eventually did not integrate with my Jeep as promised and I had hoped, Brummstadt refunded my purchase in full. This company, and the people behind it, are highly recommended! I would buy from them again.
Great head unit to modernise an old car
I bought a head unit to replace an original one for our 2009 Honda. It was easy to order and arrived relatively quickly (noting it is delivered directly from China). It was an easy plug and play instillation. I referred to YouTube for instructions on removing my original headset. There were a couple of minor issues I needed guidance with and Tommy through the online messaging service was very knowledgeable and was able to point me in the right direction. The unit looks amazing in the car - it looks like it was always meant to be there.
A great unit, so much tech and tech support is amazing.
Awesome!
Super happy with my new aftermarket head unit. It looks good, works well. Communication was top tier, Kevin is great to deal with! Lots of information regarding compatibility; quick, helpful and detailed responses. Nothing seemed to be a hassle. Highly recommended if you are needing a new head unit etc. It's best if you also provide plenty of photos and info on your car beforehand too - that way Kevin and the rest of the team at Brummstadt can make sure you are getting exactly what you need. 10/10
2018 MUX Premium headunit
Installationof headunit is fairly straight forward, however unless you are practical/technically minded, I would suggest getting help with it.Delivery was a bit slow but Kevin was diligent in follow up and ultimately did deliver on promises.Technical advice from Patrick is very good, accurate and clear when working through set up of head unit and apps. Email contact is frustrating when seeking support,as on multiple occassion their mailbox bounced back as it was full, adding days to communication process. Brummstadt management need to improve and implement competitive chat/YouTube type guides to better support their team and customers; matching competitors websites.The analogue AM RADIO will notwork due to poor aerial reception. Apparently ISUZU OEM unit operates AM/FM via integrated aerial and Brummstadt to date have not provided a solution to instal aerial alternative? You will need to buy the DAB+ kit to listen to these stations(works well), not that this will help in emergency in regional areas of Australia. The unit looks great, works well in metropolitan areas. For remote and regional Australia Starlink looks like a good idea for reliable internet.
Head unit for 2016 Honda HRV
Just updated my head unit in a 2016 Honda HRV. Best move ever! Great size and look! Gives the dash a more modern look. Reversing camera still works well and I love all the additional features of this head unit. Definitely worth the effort. Initial purchase was smooth as silk and installation support was quick and helpful 👍👍👍
Good products and excellent customer support
I purchased a new head unit for my Skoda after having constant problems with a cheaper version from a Chinese online supplier. Although there was a problem initially with the frame not fitting the dashboard, the friendly customer rep, Tommy, was quickly able to come up with a solution. I'm happy to recommend this company. They sell quality products and their customer service is second to none
I wrote asking a couple of questions about my Q8Max unit…
I wrote asking a couple of questions about my Q8Max head-unit. The response I received from Kevin was absolutely awesome - firstly it was very prompt and secondly the level of detail Kevin provided was amazing. It was easily understandable, concise and exactly a response to the questions I had raised. As an older person, I found the response provided me exactly what I was after and clear enough for me to be able to execute the instructions provided. I wish more companies provided this level of support. Thank you Kevin.
Setting up our unit required a lot of time to understand, but Brummstadt rose to the occasion!
Setting up our unit required a lot of understanding to get everything working. Whilst it took us a few weeks to get everything working, this only occurred with the fantastic assistance from the guys at Brummstadt (Kevin & Tommy). They never gave up on us, and were always there to help with their knowledge and links to YouTube assistance. It is your continued assistance that puts you way above your competitiors. As for the head unit, we are extremely happy we made the decision to go with Brummstadt.
A big thank you to Patrick and the team
A big thank you to Patrick and the team at Brummstadt. I had initially only reached out regarding a minor technical issue to which I received immediate and helpful support. Through the conversation, I had mentioned that I accidentally cracked the screens cover glass around the reset button and the Brummstadt team offered to replace the head unit for free. They provided paid postage details so I could return the unit with the cracked screen and provided a replacement new unit immediately. Greatly appreciated and an amazing example of what real customer care and service looks like.
2016 DM SantaFe superior Head unit.
I wanted a Brummstad head unit so I could use Apple Car and Apple Maps in my 2016 DM SantaFe Highlander. As this was optioned up I was particular to not want to lose any of the Highlander options, especially the awesome sound system. After a few delays with getting correct Canbus unit , the system is 100% working as promised. The trouble shooting staff at Brummstadt, especially Tommy and Kevin were extremely dedicated to my eventual success and complete satisfaction. All issues were respectfully resolved. I can thoroughly recommend these units and Brummstadt for their service.
4g/64gb head unit and reverse camera install
Hi All, firstly the back up help from Patrick J has been 1st rate as with other members of the team. Any issues I've had with installation and setting up have been addressed quickly and concisely. It can be a bit daunting to pull everything apart and install head units and wire in a new reverse camera but with Patrick J's help we got there in the end. Thank you. Regards NL
Brummstadt have been amazing!
Brummstadt have been amazing! We purchased a headunit for our Mazda CX-5. I had a few questions about installing the reverse camera, and Patrick J. went above and beyond to answer all our questions. Can't thank him enough. Super happy with the new headunit and camera setup. Will be recommending to our friends.
I bought a head unit from Brummstadt a…
I bought a head unit from Brummstadt a couple years back and the support has been unreal. Kevin has gone above and beyond helping me through every technical issue I had. He checked in, made sure everything was working properly, and even offered to walk me through the interface step by step whenever I needed it. It’s rare these days to get customer service that’s actually personal, patient, and genuinely helpful - but Kevin absolutely delivered. Couldn’t be happier with the experience. Highly recommend Brummstadt, and definitely give Kevin a shout-out for outstanding support.
Absolutely exceptional customer support
Absolutely exceptional customer support from Kevin both before purchase and after, but especially in resolving any issues I had during installation very very quickly with clear instructions and to my 100% satisfaction. I'm glad I chose Brummstadt for my head unit and would recommend them for a quality product and excellent service.
Helpful technical support 5 years on
When I got a new Iphone and it would not connect to the head unit I reached out to the technical support team, Even 5 years after my original purchase of the head unit they were still happy to assist. They provided the firmware update and instructions to get my system working with the new phone and helped out with a few adjustments that needed to be made following the update. Very friendly and helpful staff.
Great back up
The back up for installation was a main factor I selected this product and it has been excellent. Tommy was my main contact. He was extremely professional and knowledgeable with his timely replies to issues that occurred. Also back up by other team members was always helpful. The head unit is now functioning well. It is so important to send photos to them when requested for their diagnosis.
Good purchase
Really happy with the head unit — works perfectly and was exactly what I needed. Tommy was a huge help throughout the whole process, from purchase to installation. He made everything easy and stress-free. Highly recommend!
I recently approached Brummstadt about a Warranty Claim
I recently approached Brummstadt about an issue I had with a head unit I had bought from them. I heard back promptly from Patrick J and the Warranty Claim went smoothly. Patrick did a great job of following through with everything, keeping me informed, and ensuring the issue was resolved. My replacement unit is now installed and working fine. Thank you Patrick for your efforts in making process smooth and painless.. Kenneth P.
Keep trying, it will work!
Big Thanks to Patrick and service team at Brummstadt. After installing unit we had trouble getting the SWC to work. There are so many variation to consider with cabling and specific model and make of vehicle it seemed no matter what we tried nothing would work. After contacting the service team and some friendly back forth to collect information we got there in the end. Now everything is great and the head unit works exactly as I had imagined. Thanks!
Great unit works perfectly
Great unit works perfectly. And the customer service was the best I have ever had. I emailed a problem getting the reverse camera to work and they sent easy directions nearly straight away to fix the problem. Would recommend to anyone.
Head unit for my mazda works perfectly!
Head unit for my mazda works perfectly. Tommy from customer support gave me assistance and troubleshooting tips to aid in the installation process and gave great instructions on getting the unit wired in and working. Big thank you to him and the team!
Great Experience and Support
Staff were prompt to answer any questions I had, as well as ensuring I would purchase a product that I would be satisfied with. The product arrived quickly and the installation straight forward with some support from the staff via email in order to help me through a couple of questions. I would happily recommend Brummstadt to anyone looking to upgrade their vehicle's head unit.
Great headunit
Patrick at Brummstadt was incredibly helpful in resolving the issues I was having with my CarPlay and microphone. He took the time to clearly explain what was going wrong, walked me through the options, and made sure everything was working properly before closing things off. His communication was prompt, professional and friendly throughout the whole process, which made the experience stress‑free.
Fantastic head unit and awesome support
Really happy with the unit and Kevin delivered when I needed some help with setup. Kevin got back to me quickly, and with exactly the right advice. I definitely recommend.
My interaction with Kevin was…
My interaction with Kevin was fantastic. Very prompt replies and explanations of what I needed to do. He explained it very well and understood the issues I had. Hopefully a future update may make my head unit home screen more customizable and allow me to only show the apps I want to use.
Tommy was extremely helpful
Tommy was extremely helpful, helping me on more than one occasion with my dashcam. The head unit fits perfectly into my car, looking almost factory fitted and works perfectly. Definitely worth the money spent.
Customer service and follow up…
Customer service and follow up technical support for a few install issues was excellent . Finally finished the install and the head unit worked perfectly. Big thanks to Tommy from tech support for the prompt advice and guidance .
DMax Head unit. Very helpful with information and…
Very helpful with information and assistance from ordering to installation. Many thanks to Kevin for guiding me through this. Very happy with experience Regards Don
I bought the CarPlay unit for my Mini…
I bought the CarPlay unit for my Mini and had some fine tuning issues at the end but once I contacted support the help I received from Tommy was brilliant and we sorted everything out, the service was fantastic, thank you so much, I’m going out for another drive listening to Spotify belting out of my new system 🎶.
The team at Brummstaddt were quick to…
The team at Brummstaddt were quick to responded to any questions prior to my purchase The head unit arrive quickly and was easy to install. The sound quality was better than the original ford unit and connectivity was seamless
Brummstadt CarPlay Head Unit
An issue developed with my CarPlay Head Unit. Within a week from diagnosing issue, Patrick had arranged a new set of cables to be sent. They were received promptly & installed. Everything now working as it should be. Thanks for prompt service.
Great experience with the support team…
Great experience with the support team and Brummstadt. Thanks to Tommy for answering my queries and helping with the installation. Awesome new head unit, all hard work paid off really good.
Excellent product
Very pleased with the new headunit and the technical support is excellent as they resolved a minor issue very quickly. Tommy is extremely helpful and I highly recommend getting the headunit from them.
Excellent support
I'd like to thank Kevin for his assistance, which has always been prompt and useful, in getting the new head unit in my Isuzu MUX installed and running correctly. Excellent service and support.
Patrick and Tommy have provided…
Patrick and Tommy have provided excellent and timely advice throughout the install of my head unit. I’m happy with the features and functionality of the unit. Thanks Michael
The comunication with Brummstadt
The comunication with Brummstadt, Kevin and Tommy from customer support had help a lot with the fitment before purchasing, the experience so far has been great with this head unit, no lags, carplay works great and the interface is also super friendly.
Have had my head unit in for over a…
Have had my head unit in for over a year now, works great. Had updated apple IOS and stoppped having apple CarPlay work but the team were prompt in replying to my issue and their steps resolved it quickly
Great customer service
Kevin was a great help in troubleshooting and fixing some issues I was having with my head unit. Great product and excellent customer service and support.
Excellent Customer Service from Tommy
Had trouble with my reverse camera and steering wheel but Tommy was fully able to help me set it up. Fully recommended for the quick and professional customer service.
76 series facelift model stereo head unit.
Had a couple of problems getting the head unit to work. Kevin and the team at Brummstadt were extremely prompt (even on public holidays)and very helpful with working through the issues and solving any problems.
ZLINK issues
Tommy has been very helpful with fixing problems with the CarPlay feature in my headunit and I am very satisfied with his professionalism and courtesy towards me as well as resolving any issues asap.
Excellent after sales experience
The assistance from Kevin to get the head unit set up and functioning properly was excellent - even over the Easter weekend.
Great service were very prompt in…
Great service were very prompt in replying to an issue I had with a reverse camera which I already had thanks john
Support was able to help me maintain…
Support was able to help me maintain using the factory reversing camera
⭐⭐⭐⭐⭐
⭐⭐⭐⭐⭐ I had an excellent experience from start to finish. Kevin provided outstanding customer service and went above and beyond to help resolve my issue quickly and professionally. He was responsive, knowledgeable, and kept me informed throughout the process, making everything stress-free. The product itself is fantastic, and I'm extremely happy with the quality. It's refreshing to deal with a company that genuinely cares about its customers and stands behind its products. A big thank you to Kevin for all of his help. I highly recommend this company and will definitely be purchasing from them again in the future.
Doesn’t get much better than this.
Not only is the product great, it works flawlessly and is super responsive with great graphics rendering. But the customer service was even better! I had the pleasure of getting assistance from Patrick J, every question, query or concern I raised was answered with prompt response and plenty of supporting detail. Even to the point of providing photos to assist with verification. A breath of fresh air getting this level of support on a new product, it really made the already simple install an absolute breeze as I had everything required before the installation. 5 star product with 6 star service. Keep it up team!
Amazing customer service pre and post…
Amazing customer service pre and post purchase. Tommy has helped with my queries promptly. I have accidentally paid with my card rather than using zip. Tommy had processed the refund right away with no questions asked. I then repurchase using zip. It's so refreshing to see exceptional customer service. I appreciate your time Tommy and well done! Definitely recommend 5/5!
Great unit for my Isuzu MUX.
Great unit for my Isuzu MUX. The full install took me about 3 hours in my driveway but works a treat and the screen quality is super slick. I needed to get some help making sure the steering wheel controls all matched up with my unit. Kevin responded to my email in about 10 minutes on a Sunday afternoon and helped me fix it in 10 minutes.
I’m very happy with this product…
I’m very happy with this product overall. It performs as expected and meets my needs well. What really stood out, though, was the excellent after-sales support. Tommy was incredibly helpful in assisting me with some setup and settings issues, and made the whole process smooth and stress-free. His support made a big difference to my experience. Highly recommend both the product and the service behind it.
Quick delivery
Quick delivery once I decided on the device. Easy install and took a couple of goes to get the right cables but all good. After a couple of days it kept cutting out. I contacted support and Kevin got back very quickly. He gave me tips to fix the issue and I got it resolved. Very happy with product and service.
Great service and quick turnaround.
A website that has a good layout, and search function. Friendly support via email, with really quick replies. Great unit, but was surprised it was sent from China. But even still only took 5 business days after tracking note was sent. Had it fitted up in less than 15 mins, as I've installed similar in dozens of cars. Thanks again!
great quality and great team of people to deal with
I recently purchased a unit for one for my customers BMW E90. Its a great quality unit with all the modern functionality you could need or want. I also delt directly with the team over email which they were quick and very helpful in there response. I highly recommend Brummstadt and will definitely will be purchasing from them again in future.
staff were consistantly helpfull reactive and kept me up to date with the progress
It took some time to clear up the various issues that we had encounted, partially due to me not having the time to implement the solutions that had been provided, however the staff were consistantly helpfull reactive and kept me up to date with the progress with the solution options. Very happy with the assistance from kevin. All issues have been resolved and my wife is very happy with the outcome.
Very good unit
Very good unit, screen is clear and easy to use. I had a few issues after it was installed which Tommy helped me out and it is all sorted. Communication between Tommy and myself has been awesome from the get go. Would definitely recommend these guys!
The support service from Brummstadt…
The support service from Brummstadt Support Service was nothing short of outstanding. The help provided enabled me to complete the installation faltlessly. There is no way I could have successfully done it without the help provided. It certainly took the stress out of the installation and gave me every confidence in the Brummstadt brand. The end result a very satified customer. Again thanks
Tommy is a legend
Tommy is a legend. The product is fantastic as well, does everything its says on the website. I was able to install everything myself with some questions from Tommy that were answered immediately. Amazing product and service.
Exceptional service and help! Thanks Tommy!
Big shout to Tommy for the quick, friendly and informative responses, great to have proper converstaions back and firth with a service advisor that is interested in your outcome! Also the Brummstadt brand is a quality product and i've had mine for about 3 years now and it is still going strong, great service and products all round!
the constructive help i got from brummstadt was excellent. I cannot recommend them highly enough…
the constructive help i got from Brummstadt was beyond what i have experienced from other places.After having a few problems getting things sorted was made simple with Patricks help. They certainly go out of there way to make sure your experience is positive
I was having trouble down loading apps…
I was having trouble down loading apps and a couple of other things as l am not up with these new units. Contacted Patric who was the most helpful person and explained how to do it. He was excellent and replied straight away and followed up to make sure l got things going. The service was outstanding and would recommend buying from this company without hesitation.
